Marvel
Last updated: October 7, 2026
Contact us
Need help with an order, a payment, your wallet or your account? Our support team is happy to help through any of the channels below.
Emailmarvel.cosmetics.online@gmail.com
Phone01220602272
WhatsApp01220602272
Address41 شارع حسن الصبان - العشرين - فيصل - الجيزة
FacebookFacebook
You can also send us a complaint or suggestion from inside the app, and we will reply as soon as possible.
Frequently asked questions
- How do I track my order? Open My Orders in the app to see the current status of every order.
- Can I cancel an order? Yes, you can cancel an order from the app at any time before it is delivered.
- My online payment failed but money was deducted. Contact us with the order number and the time of payment and we will review it with the payment provider. Unconfirmed payments are usually reversed automatically by your bank.
- How do points and the wallet work? You earn points on completed orders and can redeem them for discounts on future orders. Wallet balance can be used to pay for orders inside the app.
Delete your account
You can delete your Marvel account at any time in one of two ways:
- From the app: sign in, open My Account, tap Delete Account, then confirm.
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By request: send us an email@if (hasEmail) {
to marvel.cosmetics.online@gmail.com} or a WhatsApp message from the phone number registered on your account, with the subject “Delete my account”. We will process your request within 7 days.
What happens when you delete your account:
- Your account is deactivated immediately and you will no longer be able to sign in with it.
- Your personal data (name, phone number, email, profile photo, saved addresses and location) is deleted or anonymized within 30 days.
- Any remaining wallet balance, points and promo codes are forfeited and cannot be restored.
- We may keep order and invoice records only where tax, accounting or other legal obligations require it, and only for as long as required.